Heather Ackmann is an awarded Microsoft MVP with a passion for technology and a soft spot for the people who find technology frustrating. She loves showing people how to make technology work better for them and figuring out how to make less than perfect technology work better for all. She is an instructional designer for AHA Learning Solutions, LLC and part-time lecturer at Loyola University Chicago. She has been designing, creating, and teaching applications and soft skills courses for the past 15+ years.